Toll-Free: 1-800-922-8195 - Automated
Toll-Free: 1-800-225-7286 - Operator Assisted
Toll Free: 1-800-394-0829 - IPFS Computer Help Desk
Hours: 8:00 A.M. to 5:00 P.M. Eastern Time
Fax Premium Finance Agreement to:
Email Premium Finance Agreement to:
Agency Services and Management
Dial 800-922-8195 and their extension
Associate Account Executive - Ext. 54288
Senior Acceptance Associate - Ext.
Senior Acceptance Associate - Ext. 54271
Associate Account Executive - Ext.
Acceptance Associate - Ext. 54284
Senior Account Executive - Ext. 54287
Acceptance Associate - Ext. 54276
Payments by Phone
Our Interactive Voice Response System (IVR) has been upgraded to accept payments over the phone. Payment functionality is available to borrowers, or agents on behalf of borrowers. A $5.00 fee may apply, and the caller must provide valid routing and bank account numbers to successfully complete a transaction.
Please note the IVR system is also
now available in both English and
Spanish. To access the system, please
If you have any questions, or would
like additional information, please
contact the branch office at (800-922-8195).
Overnight Payments To
67 Millbrook St.
Worcester, MA 01606
Make Check Payable and Remit To
P.O. Box 32144
New York, NY 10087-2144
Insured/Borrower Customer Service
866-412-2431 (English and Spanish)
IMPERIAL PFS - ACH
IPFS Insured Recurring ACH form
Insured eForms Request
IPFS Agent Electronic Signature Form
IPFS Down Payment Addendum Form
Access your Imperial PFS® accounts anytime, anywhere with IPFS Connect.
Our free app is easy to use and designed to save you valuable time. Click here to preview.